/ Platform / Work Orders & Dispatch
CAPABILITY 03
Work Orders & Dispatch
Manage service requests and automate operational responses.
Progression
Capture
Control
Understand
Orchestrate
Automate
/ Business Challenge
Responding quickly and consistently to operational events and service requests.
/ How Workforce Guidance Solves It
Every request — from a sensor, a kiosk, a QR scan or a person — becomes a work order, routed to the closest qualified resource and escalated automatically if SLAs slip.
/ Key Capabilities06 included
- —Work Orders
- —Automated Dispatch
- —Service Requests
- —Escalations
- —QR Requests
- —Service Kiosks
/ Typical Use Cases
01
QR request to closest resource
A patron scans a QR code in a bathroom; the closest qualified cleaner is dispatched within seconds.
02
Sensor-triggered work orders
An occupancy or environmental sensor crosses a threshold and a work order is raised, assigned and tracked end-to-end.
03
SLA-driven escalation
If a job stalls, it escalates up the chain automatically — no manual chasing.
/ Outcomes
Faster response times
Reduced manual coordination
Improved SLA performance
/ Next Step